CUSTOM ORDERS

I gladly accept custom orders.
Please contact me with your idea so that I can give a free quote.
After you have accepted the quote, I will ask for half of the price of the deposit non-refundable.

CANCELLATION AND REFUND POLICY

I gladly accept cancellations.
Please contact me within 24h of your purchase for your order to be cancelled and refunded. After this time your order cannot be changed, as it's already prepared for shipping.

RETURNS AND EXCHANGES

At this moment all sales are final and returns or exchanges are not accepted. Please make sure you carefully check all details, product description and photos, and read shop policies before payment.

Please contact me if there is a damage or problem with your jewellery, I will be happy to help.

PROCESSING TIME

The time I need to prepare an order for dispatch varies. I aim to ship within 3-5 working days. I will contact you with the update in case of the delay caused by unforseen circumstances.

CUSTOM AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply.
I'm not responsible for delays due to customs.

CARING FOR JEWELLERY

Detailed care instructions will be added to your order.

Please note that all handmade jewellery pieces are delicate and should be handled with care. Remember to avoid contact with water and remove your pieces when swimming, washing hands/dishes, being sport active or taking a shower. Store the jewellery in the dry containers/boxes or bags. For cleaning use proper polishing cloth or special cleaning and polishing solutions.

Please note that tarnishing is a natural process. It is perfectly normal for sterling silver to darken and tarnish, and this process can happen faster when metal is in contact with moisture, perfumes, body lotions or humidity. Please make sure your silver jewellery is kept away from moisture and water, and cleaned properly when tarnished.

PAYMENT METHODS

Credit / Debit Cards
Paypal